Customer Journey: Book Your Tree Surgery and Landscaping
When it comes to booking a job with Beechwood Trees and Landscapes Ltd, a Coventry-based tree surgery and landscaping company, there are a few steps involved in the customer journey.
Step 1: Contacting Beechwood Trees and Landscapes Ltd
The first step is to get in touch with the team, which can be done through their website, email, or phone. Their website is user-friendly and makes it simple to find the contact information needed to get the process started.
Step 2: Book a Site Visit
Once you've made contact, the next step is to schedule a site visit. During the visit, the surveyor will discuss your requirements and provide advice and recommendations on the best course of action. This visit is free of charge.
Step 3: Quotation
After the site visit, Beechwood Trees and Landscapes Ltd will provide a detailed quotation that includes the cost of the work, any materials needed, and a timeline for completion. This will be sent via email and you'll have the opportunity to ask any questions or make changes to the proposal.
Step 4: Job Booking
If you accept the quotation, the next step is to book the job. The booking team will work with you to find a suitable date for the work to be carried out. If the job is large or complex, additional site visits may be needed to ensure everything is properly planned and organised.
Step 5: Work Commences
Once the job has been booked, the Beechwood Trees and Landscapes Ltd team will attend site at the time agreed, they will discuss the requirements on site and begin work on your project.
They'll keep you informed throughout the process, updating you on any progress and any unexpected issues that may arise.
Step 6: Completion
Finally, once the work has been completed, Beechwood Trees and Landscapes Ltd supervisor will walk the site to confirm you are happy and ask you to sign it off. This will then be followed up with a friendly call from the office and once everything is satisfactory an invoice will be raised for payment.
You'll also have the opportunity to provide feedback on the service provided, we welcome your comments good and bad, as its the negative points that we can act upon in order to refine our service.
Overall, Beechwood Trees and Landscapes Ltd provides a simple and straightforward customer journey for those looking to have tree surgery or landscaping work done. With a focus on quality and customer satisfaction, they'll take care of your project from start to finish, including the booking process.
Start the booking process here:
