Choosing a tree surgeon
Tree work (arboriculture) requires a high degree of technical competence, supported by training and experience. For these reasons tree work should only be undertaken by well trained, competent arborists experienced at the type of work being undertaken, e.g. tree pruning/tree removal.
QUESTIONS YOU SHOULD ASK A TREE SURGEON / ARBORIST:
Stage 1: Ask for a written quote* A reputable arborist will always give a positive response.
1. Are you insured? If YES, please show evidence of insurance – Employers Liability & Public Liability (recommended minimum of £5 million).
2. Do you work to a British Standard? If YES, which one? Should be BS3998: 2010 ‘Tree Work – Recommendations’.
3. What qualifications do you and your staff hold? (ask to see copies) Compulsory: MUST have NPTC/Lantra Awards** certificates for chainsaw use. Recommended: Certificates for other skills and machines. Arboricultural knowledge e.g. National Certificates and Diplomas in Arboriculture.
4. Will you provide a written quotation? If NO, reject the contractor.
5. Are you a member of a professional organisation? Membership does not guarantee work standards but does show a degree of commitment.
6. Can you provide me with the phone number of a referee who can show me some of your work? If YES, follow up the reference.
Stage 2: Choosing the quote that suits you
When you receive your quotations check they include the following before deciding which one to accept:
Reference to BS3998: 2010 ‘Tree Work – Recommendations’.
Clear and full details of the work to be undertaken (the specification).
What will happen to the timber and brushwood?
What will happen with the tree stumps? n Whether VAT is included.
Who will be responsible for obtaining permission if the trees are protected?
What steps will be taken to protect you and your property (the risk assessment)?
Be aware that there may be a limited quote validity period.
Stage 3: Consumer protection
If problems arise you can get help and advice from industry bodies such as the AA
The Arboricultural Association (AA) maintains an online directory of quality assured tree surgery businesses. They are regularly assessed for their health and safety procedures, office and business practices, including customer care, as well as their quality of tree work.
They will display the AA Approved Contractor logo.
Check the contractor’s approval is current on the AA website www.trees.org.uk via ‘Find a Professional’ link.
* Obtain more than one quote, ideally 3.
** NPTC and Lantra Awards are national organisations that assess competence of people using chainsaws and other arboricultural equipment.
Competent arborists will be able to show you an A4 sized certificate or plastic ID card if requested.
